Call Center Services

• Inbound Call Center Services. Vebsite’s strategic call center services can help you obtain your business goals with our world-class customer support services. We will take care of your customers while your take care of your business. Our services are high quality at a savings of up to 50% and include:
• Scheduling sales demos
• Handling loyalty programs
• Answering services
• Taking messages
• Ramping up telesales
• Locating dealers and retailers
• Catalog and online sales
• Sales promotion
• Order taking
• Order entry
• Taking reservations
• Making appointments
• Handling requests for information
• Event promotion and scheduling
• Customer service
• Telesales
• Outbound Telemarketing Services. Vebsite’s well trained resources are will take care of your telemarketing needs through:
• Appointment setting services
• Merchant account services
• Telemarketing lead management
• Lead generation
• Appointment scheduling
• Debt collection services
• Database selling
• Decision maker contacts
• Market intelligence services
• Customer satisfaction
• Telephone and web based business development
• Research surveys and polling
• Product promotion
• Direct mail follow up
• Seminar population
• Up sell and cross sell campaigns

Additional Vebsite Outsourcing Services Available:

• Technical Support Services
• Desktop support
• Operating support
• Application support
• Antivirus helpdesk
• Back office support
• Database creation and management
• IT helpdesk
• IT Services
• Web development
• Software development
• Web graphics development
• E-commerce development
• Web promotion
• Internet marketing
• Offshore outsourcing
• IT Consultant services
• Multimedia solutions
• Email Support
• Order fulfillment
• Query resolution
• Response to inquiry or feedback
• Subscription services
• Product inquires
• Order taking
• Document and payment queries
• Post sales product support
• Troubleshooting for products and services
• Complaint registrations
• Guiding customers in collecting information
• Billing information
• Payment information
• Profile changes
• Live Chat
• Web collaboration which lets our representative and customer share the same display and communicate through live chat options
• Technical problem resolution
• Website navigation help
• Guided tours
• Complaint registration
• Complaint resolutions
• Marketing services

Outsourcing Benefits Include:

1. Faster ramp up, launch, and roll out of new campaigns
2. Experience with programs similar to yours
3. Market testing capabilities
4. Remote call monitoring
5. Rapid response to market conditions
6. Skilled, professional customer and technical support
7. Account management expertise Enhanced reporting capabilities
8. Improved market coverage

Let Vebsite Take Care of All You Outsourcing Needs!
Vebsite Provides all Training and Support! Call or email Vebsite Today!